Unified Communications For Dummies 1st Edition by Tony Bradley (PDF)

Description

Discover what Unified Communications can do for your businessIn our increasingly mobile world, communication must be effective, global, and available through multiple technologies seamlessly. Unified Communications logically blends and combines previously separate services and features, making communication possible by any means, with anyone, using any of your devices.This complex topic is perfect for a book dedicated to making everything easier! Unified Communications For Dummies introduces you to the many advantages this technology offers your business and shows you how to develop a strategy for bringing it about.Unified Communications is a new paradigm for working and communicating efficiently and collaborativelyThis book explains the features available with Unified Communications and how they can create new capabilities to drive customer satisfactionShows how Unified Communications encompasses office and mobile phones, voicemail, instant messaging, fax, Internet phone calls, texting, and even Web conferencingProvides a step-by-step approach for creating a Unified Communications strategyOffers tips for improving the implementation processShares real-world examples of how Unified Communications is being used todayUnified Communications For Dummies shows you how to meet business needs with this emerging, cutting-edge solution.

User’s Reviews

Editorial Reviews: From the Back Cover Voicemail, e-mail, IM, video conferencing — here’s how to get them all working togetherUnify your company’s communications so your employees, clients, and suppliers can communicate more efficiently to boost your bottom line. This easy-to-understand guide shows you how to develop a strategy for unified communications, make the case for it to your stakeholders, identify the equipment you need, and implement your program.Discover the problem — evaluate your current situation and recognize the limitations of unconnected communicationsLearn the parts — get acquainted with the components of a unified communications systemFrom voice to VoIP — see how to maximize VoIP for instant communication with multiple contactsStart with what you have — discover new ways to use the variety of options you may already have availableFormulate your plan — develop realistic goals, research resources, and prepare for implementationEducate stakeholders — maintain communication about the plan, how to use the system, and the benefits it offersThink ahead — anticipate growth and assure that your unified communications program keeps paceBe compliant — know compliance requirements and security protocolsOpen the book and find:How to assess your existing communicationsTen unified communications solutions to investigateThe benefits of UC to your businessHow to make the case for your planTools you’ll needTroubleshooting adviceHow to compare various technologiesResources for learning more About the Author Tony Bradley is Founder and President of S3KUR3, Inc. — a provider of information security and unified communications consulting and training. Satish Shah is a global speaker, author, trainer, and consultant on UC. He is Founder and CEO of UC Trainers.

Reviews from Amazon users which were colected at the time this book was published on the website:

⭐If you are a project management practitioner, involved in site conversions (VoIP delivery and implementation), having this book to reference as required—will be a wonderful addition to your project management reference library.Notable too:> VoIP Deployment For Dummies Stephen P. Olejniczak> VoIP For Dummies Timothy V. Kelly

⭐This book provides an excellent introduction and broad coverage of the emerging topic of Unified Communications (UC) becoming vital for businesses to improve personal and team productivity and reduce operating costs. While following the “For Dummies” style of simplifying complex topics for the lay reader, this book provides valuable information for technical and IT experts as well. Apart from the excellent introduction section, this book has two major section one on Planning (Applying) UC and the next one on Implementating UC. The Applying UC section provides good information on planning UC and dissects the anatomy of each of the components of UC and how they are all integrated together to provide a single solution. The Implementation section combines very practical tips and excellent technical information using examples on successful deplyment of the solution. This section also covers the important security, compliance, management and customization aspects of UC that should not be ignored by any business. The last section wraps up the book listing some of the advantages, tools and events realted to UC where the reader can get additional information. I thought one area that could have been expanded further in this book is how the reader can sell UC to the decision makers in the business and justify the cost using some ROI examples.Overall, I would like to compliment the authors on providing the readers an excellent insight into the complex topic of Unified Communications and how to approach the adoption into their businesses.

⭐Thank goodness for the For Dummies series and this book! As someone who knows nothing about technology, I appreciated the conversational and easy to understand language. I was surprised to see another reviewer comment negatively about that – it’s why UC for Dummies is a great start and foundation to build upon in learning about this technology. I highly recommend this book to anyone who wants to quickly comprehend a complicated but very contemporary subject. You’ll learn a lot, I know I did.

⭐This is a great book at a good time. With many organizations looking to develop unified communications in their business there appears to be a common lack of understanding of what really is UC in general. This book captures the essense of a concept that is broken down for anyone who wants to understand what UC is all about. Sizeable book that doesnt go to deep to lose people but deep enough to get your feet wet and to understand lots of industry buzz words and put some missing pieces together. This is a good book and recommend it for people are in the industry or who want to catch up to speed quickly.Great job Satish.

⭐I may be very skeptical and suspicious, but these 5-star reviews for this UC for Dummies book seem to be too professional – more like something the authors’ colleages, editors and buddies would write as opposed to the typical person that reads these ‘For Dummies’ books.

⭐It’s nice to see a good primer on the topic of how to get started with Unified Communications that covers the main vendors in this space. Satish covers the breath of functionality offered by these UC products. This overview can help IT organizations decide which vendor to go with.If you’re looking to quickly learn about UC, this is a great book to start with.

⭐When I bought this book I thought I will get a good overview on UC. However, I was deeply disappointed. The book is written for very non-technical people (i.e. for the kind of people who don’t even know what instant messaging is!). The book lacks any technical information. So if you are not a technical person whatsoever, this book might be for you. Also, the author is very repetitive (i.e. keeps on repeating the same information but written slightly differently). I would have written the book in 100 pages at most and not 300 pages. One last thing, the book is very Microsoft biased, but this is for obvious reasons when you know the authors’ background.

⭐I got to a little over thirty pages of this book and put it down. Cisco this, Microsoft that, Outlook the other. I was sick to the back teeth of product push.Not only that, I disagreed with a good section of what the book had said up to that point. It assumes a culture that isn’t right for all business. It also ignores that fact that PBX has been able to deliver many of these benefits for some time.*) If contact centre want to put someone through to someone who is qualified and able to take a call on a subject, you use a group hunt, for example.*) Dial-in conference calling was available before the days of instant messenger.*) E-mails are also push deliverable to all manner of platform agnostic devices; the example given was Suzy checking her communicator from her smartphone .. what if Suzy hadn’t performed the check?Sorry, but as far as I am concerned, this book is full of holes and pushing M$ product. Not all business fits the communications model being pushed here. The technology has to fit the business purpose, not the other way around.You know … I really feel like being a minx and reading the rest of it just for the heck of seeing if it mentions iPhone or Android 🙂

⭐A little light on some of the technical aspects – but it does manage to give you the basic concepts

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