Conflict Resolution at Work For Dummies by Vivian Scott (PDF)

Description

A practical workplace guide to handling conflict effectivelyManaging employees and encouraging them to work together toward a common goal is an essential skill that all leaders should possess. Conflict Resolution at Work For Dummies provides the tools and advice you need to restore peace, train your colleagues to get along better with others, prevent conflicts from ever starting, and maintain better productivity while boosting morale.One of the only trade publications that takes the manager’s perspective on how to address conflicts, resolve disputes, and restore peace and productivity to the workplaceExamines more positive means for resolving conflicts (other than arguing, surrendering, running away, filing a lawsuit, etc.)Helps managers and employees sort through problems and make the workplace a more rewarding placeNo manager should be without Conflict Resolution at Work For Dummies!

User’s Reviews

Editorial Reviews: From the Inside Flap The easy way to maintain healthy and productive working relationshipsNeed to restore peace among the masses? Whether you work for a fledgling startup or a Fortune 500 company, Conflict Resolution at Work For Dummies gives you everything you need to repair conflict in the workplace using a proven mediation method and philosophy that’s easy to understand and ready for you to apply right away.Tap into conflict resolution expertise — get an overview of conflict resolution at work and gain expert insight into how you can manage it like a proRediscover communication — find out how body language, tone of voice, emotions, and filters impact the ability to communicatePractice good self-awareness — understand how ignoring a problem, misinterpreting employees’ needs, and creating muddy expectations contribute to conflictKnow how to address conflict — learn how to choose the optimal time and place to discuss problems and address employeesResolve a conflict between two or more employees — get easy-to-follow guidance on how to prepare for a mediated conversation, brainstorm options, negotiate solutions, develop proposals, and monitor progressHelp yourself during conflict — learn strategies to move through your own conflicts, avoid common conflict causes, and create win/win solutionsOpen the book and find:The right way to manage conflict within a teamAdvice on when to tackle issues and when to hold backPractical guidance on developing solutions and agreementsWays to address just about any issue you’ll faceTips on keeping your team focused and productive during conflictsWhen to use internal resources like Human Resources and when to turn to outside experts From the Back Cover The easy way to maintain healthy and productive working relationshipsNeed to restore peace among the masses? Whether you work for a fledgling startup or a Fortune 500 company, Conflict Resolution at Work For Dummies gives you everything you need to repair conflict in the workplace using a proven mediation method and philosophy that’s easy to understand and ready for you to apply right away.Tap into conflict resolution expertise — get an overview of conflict resolution at work and gain expert insight into how you can manage it like a proRediscover communication — find out how body language, tone of voice, emotions, and filters impact the ability to communicatePractice good self-awareness — understand how ignoring a problem, misinterpreting employees’ needs, and creating muddy expectations contribute to conflictKnow how to address conflict — learn how to choose the optimal time and place to discuss problems and address employeesResolve a conflict between two or more employees — get easy-to-follow guidance on how to prepare for a mediated conversation, brainstorm options, negotiate solutions, develop proposals, and monitor progressHelp yourself during conflict — learn strategies to move through your own conflicts, avoid common conflict causes, and create win/win solutionsOpen the book and find:The right way to manage conflict within a teamAdvice on when to tackle issues and when to hold backPractical guidance on developing solutions and agreementsWays to address just about any issue you’ll faceTips on keeping your team focused and productive during conflictsWhen to use internal resources like Human Resources and when to turn to outside experts About the Author Vivian Scott is a Certified Mediator in private practice and a retired Microsoft marketing manager. She is a member of the Washington Mediation Association and volunteers as a mediator at the Dispute Resolution Center of Snohomish & Island Counties. Read more

Reviews from Amazon users which were colected at the time this book was published on the website:

⭐I bought it for my daughter who was entering management but read it myself as well. I highly recommend the book. As a Clinical Social Worker I found much of the content to be right on the money.

⭐Well worth the price. I’ve used it in my work with great success.

⭐Unfairly probably; I tend to overlook the ‘dummies’ series when searching for business topics because, well, ‘I’m no dummy”. But I desperately needed a crash course on conflict resolution and didn’t have a lot of time to review a whole bunch of books; so bought the Kindle version for reading on a recent trip to prepare for a CR session I had to lead when I returned. I found it well written, highly practical and full of concrete action steps that I did my best to implement. It’s a book I intend to revisit quite a bit as I work to be a better manager to my employees at work.

⭐I recommend this book. It has good information and was very helpful to me. I’m glad I found this book.

⭐I have already used this book to resolve interpersonal relationship problems on the workplace and have heavily post-noted important places I want to refer to again and again. The principles are very sound and may be applied to many other kinds of conflicts besides the ones you find at the workplace. It’s fun to read, too.

⭐This book is a must have for anyone who deals with conflict at work or in their personal life!It is certainly almost required reading for all Managers!As a Human Resources Director this book has unlocked the keys to success with employees who have been in conflict and underperforming for years. When you know how to tie the values an employee is seeking to fulfill to the production needed in the organization you will truly have the magic formula. This has revolutionized how we listen to conflict and are able to deal with the root causes, not simply offer a list of do’s and don’ts. This enables lasting change and individual growth that pays dividends that spread outside the circle of the employee alone.Our organization has also used the Dispute Resolution Center to formally mediate workplace situations that needed an outside professional touch. Their methods mirror those outlined in this book and have provided lasting, significant, positive changes to longstanding conflict.Buy it….you won’t be sorry!

⭐I can’t say enough about this amazing resource. I have had personal experience working with The Dispute Resolution Center of Snohomish, Island, and Skagit Counties in Washington State and knowing they were major contributors to this book gave me great confidence the book would be excellent.I know of no work environment that wouldn’t benefit from the practical tools outlined in this book. The book has been invaluable in my work with all sizes of teams addressing a myriad of issues and projects. It is my “go-to” resource to assure the dynamics of the interpersonal relationships within the team don’t impede the good work we set out to do. Time and time again, the members of teams I work with comment on the great experience they had being part of the team as well as saying they are proud of the work that was accomplished. I attribute this to my use of the book: anticipating issues that might arise so I can deal with them effectively from the beginning; understanding myself as the team leader and how I can contribute to a positive working climate; helping members of my teams learn how to manage conflict they are experiencing within the team.Without reservation, I recommend this book to anyone managing and facilitating work with groups of employees or volunteers.

⭐Conflict Resolution at Work for Dummies is a valuable asset for resolving inevitable disagreements between people whether they are at work, volunteering or even in the home. This book gives practical help for really fostering peace in a wide variety of interpersonal relationships.As a leader on multiple large-scale volunteer projects I have found that providing clear expectations, creating common goals and building buy-in for objectives is essential to achieve the kind of success that any task requiring many participants requires… This is as true for volunteers as it is in the workplace. Conflict Resolution at Work for Dummies focuses on achieving clarity and provides great tools that are very helpful toward this end.

⭐This book covered a tools can be use in managing conflict.

⭐Very useful book.

⭐Good, practical guide to resolving conflict in the workplace

⭐Contiene alcuni suggerimenti utili ma talmente generici e superficiali che non sono molto utili. Il contenuto è abbastanza banale e se cercate un manuale di tecniche e suggerimenti per risolvere un conflitto sul lavoro (o anche una tensione relazionale) questo NON è il libro giusto.

⭐Not found.

⭐Very practical and easy to implement.

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