Microsoft CRM For Dummies 1st Edition by Joel Scott (PDF)

Description

The ideal introductory guide to Microsoft’s much anticipated entry into the Customer Relationship Management (CRM) software marketplaceDiscusses the key features of Microsoft’s CRM software, including tools to help businesses sell more effectively, manage all customer communications in one place, track and convert leads, make informed decisions faster, and provide consistent serviceProvides expert tips and tricks to make the software work more effectivelyExplains how to achieve increased customer satisfaction, customer loyalty, and more profitable customer relationshipsAuthor is considered one of a handful of global experts on CRM for small- and medium-sized businesses

User’s Reviews

Editorial Reviews: From the Inside Flap Tailor Microsoft CRM to manage records and workflow for your business Find out how to target your sales efforts and become a customer service leaderA happy customer is a repeat customer, so how do you make ’em happy? You can manage, with Microsoft CRM and this friendly guide by your side! Find out how easily you can provide super service, track your invoices, sell more effectively, maximize your leads, and show your customers they’re tops on your list.The Dummies WayExplanations in plain English”Get in, get out” informationIcons and other navigational aidsTear-out cheat sheetTop ten listsA dash of humor and fun From the Back Cover Tailor Microsoft CRM to manage records and workflow for your business Find out how to target your sales efforts and become a customer service leaderA happy customer is a repeat customer, so how do you make ’em happy? You can manage, with Microsoft CRM and this friendly guide by your side! Find out how easily you can provide super service, track your invoices, sell more effectively, maximize your leads, and show your customers they’re tops on your list.The Dummies WayExplanations in plain English”Get in, get out” informationIcons and other navigational aidsTear-out cheat sheetTop ten listsA dash of humor and fun About the Author Joel Scott is among a handful of global experts on CRM for small and medium-sized businesses. Michael DeLisa is the Director of Training at Computer Control Corporation. Read more

Reviews from Amazon users which were colected at the time this book was published on the website:

⭐Arrived as expected. Quick ship.

⭐Good book for researching. Needed to write for my master’s project about the evolution of the product, so the book was helpful.

⭐As a pretty smart guy that has mastered Office and can damn near figure out most software without instruction. I give MS CRM and entusiastic two thumbs down. I’ve used a handful of other CRM apps; Seibel, Salesforce.com, Maximizer, ACT! and this just frustrates me to no end. There’s no integration with Outlook or a PDA. My take, and my sales peers’, have summed it up to this point: MS CRM was designed by a software engineer, not a salesperson. I get the idea it is more geared toward numbers management and not sales process or customer management. Too many redundant steps, no intuitive flow through in the processes. If you are looking for a CRM that is easy to use and can extrapolate data, I suggest looking at Maximizer or Salesforce.com. I hope the Dummy book can make me a better user.

⭐great book for the basic understanding

⭐There is very little in this book. Don’t buy it.P.S. The product isn’t ready for prime time either.

⭐I’ve bought this book and have found no interesting. Just simple concepts for real dummies. Õóéíÿ ïîëíàÿ

⭐Bought this book to understand CRM that we were introducing at work. Has had limited help due it being based on an old version of CRM

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