Telephone Sales For Dummies® by Dirk Zeller (PDF)

Description

Nearly 100 million Americans (one out of three) purchase goods and services over the phone each year. Telephone Sales For Dummies shows both new and seasoned sales reps, from realtors, insurance agents to telemarketers, how to create pre-call plans and effectively prospect via the phone. Packed with techniques, scripts, and dialogues, this hands-on, interactive guide assists readers with making cold calls, warm calls, and referral calls, helping them plan and execute openings to create interesting dialogue; ask key questions; develop persuasive presentation techniques; work within the No Call Law parameters; leave effective and enticing voicemails that get results; get past screeners and get quality referrals; find hot leads; and create callback scripts that close the sale.

User’s Reviews

Reviews from Amazon users which were colected at the time this book was published on the website:

⭐Basic information on phone sales and selling. The book doesn’t do much for anyone who has more than a few weeks of sales experience – but may prove helpful for those new to, or considering, a sales career.

⭐The book is full of “hard news”, (i.e. specific hard information that can be put to use immediately) It goes through each phase of the telephone sales process in detail in a manner that is easily put to use by those of us who have to “learn to be talented”.

⭐Great resource for telemarketing and inside sales pros.

⭐This book has really helped me understand cold calling, and really helped take the edge off

⭐Ok

⭐I think it’s a very useful book and very easy to understand with many examples. I use it all the time for reference and ideas.

⭐I took a telemarketing position with no background.. This book helped me to train myself and get results.. Good read

⭐This book has helped me to improve my performance tremendously. I’m not necessarily the most organized person I know, but this book has helped to add some organization to my sales process. The book helps you set goals, prepare for the calls, and put you in a position to get better results. It’s not going to make the calls for you, but if you honestly follow the book’s guidelines, you will see a tremendous improvement. If you have a fear of picking up the phone like I do, this book can help you there too. It talks about fear, identifying it, and overcoming it. All the books in the world won’t make you a better salesperson; you have to execute. For me, this book is a concise, organized, and well-structured outline of how to execute a solid game plan for success in telephone sales. Good luck!

⭐Very Good information indeed.These books a very well put together with all the relevant questions and answers.

⭐Easy to read and follow. I have used this effectively to gain appointments. It is good to have a planned text before calling

⭐very basic, nothing new and much that is unusable in the real world. Sorry.

⭐Great product very happy

⭐Good book in regards to the motivational aspects of telephone sales, how to keep a high level of perseverance and mentalAttitude, also good for people who make cold calls but if like me you work on inbound sales this probably won’t further your lot… Good read though if you have an interest in sales

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